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FT - Volunteer Coordinator

  • CASA of East Tennessee 5410 Homberg Drive, Suite 29A Knoxville, TN 37919 (map)

Job Description: Volunteer Coordinator, Full-Time

Reports to: Executive Director

Education: Bachelor’s Degree in social-services related field or equivalent combination of education and experience.

Experience/Background: Prior experience in recruitment, training, and management of volunteers, or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Familiarity with the issues impacting the children CASA serves, including substance abuse and mental health issues. Knowledge of child welfare/juvenile court systems preferred.

Skills: Strong written and verbal communication skills are imperative. Ability to facilitate and lead training effectively and efficiently. Must be able to read and interpret legal documents, medical records, and procedure manuals. Self-motivated, good organizational skills, detail-oriented, ability to prioritize, multi-task and meet deadlines. Excellent computer skills with proficiency in Microsoft Office 365, Google tools, and database management.

Special Requirements: Commitment to the program’s mission, goals, and standards. Must have completed CASA of East Tennessee volunteer training or schedule the training upon hire. Must be a minimum of 21 years of age; have a valid driver’s license; submit to a pre-employment screening and criminal background check. Must possess the ability to effectively communicate with, supervise, and empower volunteers to be effective in their roles.


The Volunteer Coordinator provides professional recruitment, training, and support to CASA volunteers, ensuring that children involved with the CASA program receive optimum advocacy in court and early permanency planning by qualified volunteers. This position oversees recruitment and application processing of prospective CASA volunteers. The Volunteer Coordinator facilitates training, tracking, and retention of CASA volunteer advocates. This position maintains knowledge of community connections and resources, Knox County Juvenile Court functions, and general practices of CASA court staff. This is a full-time position (40 hours per week).

Essential Functions:
● Recruits volunteers through effective community outreach, engagement opportunities, and other channels. Develops and implements strategic volunteer recruitment plans to serve the organization’s needs.
● Initiates and maintains relationships with and circulates CASA materials to community groups, volunteer programs, general public, and media outlets. Maintains CASA profiles in area listings. Researches and maintains database of community contacts.
● Conducts follow-up contact with prospective volunteers and manages application and references process. Reviews volunteer applications and conducts screening interviews with potential volunteers. Conducts volunteer screening and background checks in accordance with National CASA Standards.
● Coordinates the scheduling, planning, and delivery of 33 hours of preservice training using the National CASA curriculum, staff expertise, and community experts. Implements, at minimum, four (4) Knox County volunteer training series per year.
● Develops and implements a calendar of monthly In-Service Training opportunities for volunteers, and sends other continuing education happenings to volunteers.
● Connects with area service providers and stakeholders and maintains knowledge and connections relevant to CASA casework to share with volunteers.
● Supports volunteers by fostering positive, ongoing relationships through volunteer outreach, recognition and retention efforts. Builds community with volunteers by creating formal and informal opportunities to connect with one another.
● Responsible for maintaining all volunteer files in CASA Manager and paper records. Organizes, maintains, and updates volunteer CM files and paper records as necessary. Collects and tracks volunteer monthly reports and in-service credits.
● Compiles and prepares statistical information as required for grant reporting, CASA membership, and Knox County Juvenile Court needs.
● Assists with development of media plans for recruitment promotion. Creates and maintains inventory of promotional and up-to-date informational materials.
● Manages application process for Court Dog Program volunteers and provides Court Dog Volunteer training sessions as requested.
● Supervises volunteers on case assignments as needed.

General Expectations
● Adheres to CASA of East Tennessee personnel policy and procedures and Court policy and procedures. Acts as a role model both within and outside Court.
● Possesses the ability to work cooperatively and collaboratively with all people in the child welfare system, i.e., judicial staff, service providers, DCS, foster parents.
● Demonstrates an attitude of respectful, non-judgmental, and empathetic behavior toward the families and children we serve, being sensitive to values and beliefs of different cultures.
● Represents CASA of East Tennessee in a professional manner in dealing with others and works to build and maintain constructive working relationships.
● Maintains a positive and respectful approach both verbally and in writing with supervisors, colleagues, and individuals inside and outside court.
● Performs duties as workload necessitates in a timely, accurate and thorough manner and is conscientious about assignments, meeting department productivity standards.
● Schedule flexibility to be available for nights and weekends as necessary for training and case needs.
● Consistently reports to work on time, prepared to perform duties.
● Ability to maintain confidentiality in all work and case related matters.

Contributions to Operations
● Attends staff meetings and training as required.
● Makes presentations as requested to increase community awareness of CASA’s role in ensuring the best possible outcomes for abused and neglected children in Juvenile Court.
● Supports fundraising efforts of agency by attending and supporting special events.
● Completes reports, timesheets, and all other paperwork on time.
● Assists in locating and engaging/developing relationships with community resources.
● Assists in fostering positive relationships with current donors and developing relationships with potential donors.
● Other duties as assigned by Executive Director.

No phone calls, please. Position open until filled.

CASA of East Tennessee's mission is to improve the lives of abused and neglected children through trained volunteers who advocate for safe, permanent, loving homes. CASA provides a much needed extra layer of support for a system overwhelmed with kids who lack stable homes by creating safety and stability through highly trained advocates recruited from within our greater community. CASA volunteers are able to learn about each child from many sources and collaborate with caseworkers and the court to recommend the best, most critical, and effective services for the children while in care and to more quickly achieve permanency.

CASA of East Tennessee is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, age, handicap, sexual orientation, gender identity or expression, national origin, or any other categories protected by federal or state law.

How should someone apply?: Submit cover letter and resume to

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