Responsible for providing assistance and advice to users, interpreting problems and providing technical and application support for hardware, software, and systems.
Associates Degree in Information Systems or related field
Minimum Work Experience
-3 years experience with Help Desk Customer support
-Required Licenses/Certifications for position NO
-Required Skills, Knowledge, and Abilities
-Provides first and second level technical support to users.
-Requires an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of user problems, which may range from straightforward to more complicated technical issues.
-Solid customer service experience.
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 lbs frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure to lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching and standing are required. Keyboard/computer use and/or repetitive motions may be required.
How should someone apply?: https://pm.healthcaresource.com/cs/easttnchildrens#/job/2709