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FT - SERVICE TECHNICIAN


  • Hospitality Control Solutions Sutherland Ave Knoxville, TN 37919 (map)

GENERAL POSITION SUMMARY:
As a member of the Reseller’s team, a front line technical representative successfully implements and supports Point of Sale solutions, while ensuring customer satisfaction and quality. The technician is also responsible for understanding customer needs, configuring a solution to meet those needs, and installing the Point of Sale solution at customer sites. This includes site preparation, equipment staging, software configuration, and actual site conversion and installation. This is a great opportunity to work directly with our customers and/or their employees. Travel to customer locations is required.

ESSENTIAL FUNCTIONS:

  • Installing NCR hardware
  • Installing and configuring Aloha software
  • Providing technical support over the phone and on-site
  • Providing technical support in on-call rotations
  • Providing live site start-up services
  • Delivering on-site customer training
  • Ensuring site is 100% fully functional
  • Responding to customer cases and field inquiries in a timely and effective manner by answering known questions and reproducing straight-forward technical problems
  • Ensuring customer satisfaction by maintaining a proactive approach with customers
  • Learning new products and diagnostic tools
  • Other job related duties as assigned


ESSENTIAL FUNCTIONS:

  • Installing NCR hardware
  • Installing and configuring Aloha software
  • Providing technical support over the phone and on-site
  • Providing technical support in on-call rotations
  • Providing live site start-up services
  • Delivering on-site customer training
  • Ensuring site is 100% fully functional
  • Responding to customer cases and field inquiries in a timely and effective manner by answering known questions and reproducing straight-forward technical problems
  • Ensuring customer satisfaction by maintaining a proactive approach with customers
  • Learning new products and diagnostic tools
  • Other job related duties as assigned

How should someone apply?: [email protected]