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Customer Experience Technician

Business/Organization: Valvoline Instant Oil Change


Location: 6700 Kingston Pike, Knoxville, TN 

Job Type: Full Time

Job Description: Valvoline Instant Oil Changesm delivers a premium retail automotive experience by providing our customers with the very best preventive maintenance service available today. Our goal is to craft each customer experience to reflect our legendary history of greatness and innovation in the industry. At Valvoline Instant Oil Change we strive to live our vision and values by being fair and honest with our employees and customers, being great at what we do, recognizing and celebrating achievement, and making our jobs fun!

In your role as Customer Experience Technician, you will be responsible for ensuring a world-class customer experience by:

Facilitating face-to-face interactions with our guests
Evaluating customer needs
Advising our customers on their automotive needs based on manufacturer recommendations
Contributing to a fun team atmosphere
Performing automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers.
Maintaining a clean and safe workplace
To qualify for the Customer Experience Technician position, you should:

Be friendly and willing to work as part of a great team devoted to the customer
Be willing to learn
Be able and willing to lift up to 50 pounds
Have full mobility and be able to work with your hands above your head
Be able to stand for extended periods of time
Be able to climb stairs
We offer a wealth of benefits and growth opportunities, including 270+ hours of comprehensive on-the-job training designed to provide you with all the skills and knowledge you’ll need to succeed in your career at VIOC. Our benefits include:

Medical, dental, vision, and 401(k) savings plans
Unique promotional program that results in 98% of our Service Center Managers being promoted from hourly service center positions
Tuition reimbursement *
Paid vacation, holidays, and sick time
Flexible work schedule
No late evenings
At Valvoline Instant Oil Change, we provide an award-winning training program to get you up-to-speed and on your way! We don’t require that you have previous automotive experience, but we do require that you have a desire to learn and grow in an environment that provide numerous promotional opportunities. It’s time to put your career back in your hands! Come join us as we build the world’s leading engine and automotive preventive maintenance company by bringing Hands on Expertise and an unwavering commitment to acquiring, developing, and protecting the best talent in the world! 

* Terms and conditions apply.

Valvoline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

How should someone apply?: Apply Online (

Contact Name: April Gillispie

Contact Email Address:

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