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FT - Bell Stand

  • Crowne Plaza Knoxville 401 West Summit Hill Drive Southwest Knoxville, TN, 37902 United States (map)

Job Description: Purpose: To create 100% guest satisfaction by providing bell stand and messenger services.

Constituents (or Customers):
Guests and employees

Indicators of Success:
• Customer satisfaction & loyalty goals (Guest Satisfaction scores, guest surveys, annual quality review)

Areas of Responsibility:
• Creates 100% guest satisfaction by providing One Step Ahead service behaviors to exceed guests’ expectations
o Communicates and demonstrates One Step Ahead service behaviors to other employees (Create Confidence, Encourage Success, Make It Happen)
o Communicates and demonstrates the LEAD model of service recovery behaviors to other employees (Listen, Empathize, Apologize Sincerely, Deliver a Solution)
• Greets and escorts guests upon arrival and during check-out process
o Welcomes guest and assists with baggage to the front desk
o Escorts guests to their room; places baggage in the room
o Inspects guestroom for order and adequate supplies and describes amenities to guest
o Leaves guest with room key and welcome card
o Assists guests with their luggage throughout their stay
o Stores luggage and issues claim checks as requested
• Assists guests throughout their stay
o Keeps current on hotel accommodations, services and area attractions
o Promotes the hotel and area services and attractions
o Responds to customer inquiries for information Assists guests getting in and out of vehicles
o Arranges for local ground transportation
o Delivers phone messages, mail or packages, faxes, flowers, etc. to guestrooms
o Collects and returns outgoing laundry and dry cleaning
o Provides valet service to guests upon request
• Ability to perform considerable amounts of physical activity on a continual basis

How should someone apply?: Email resume

Contact Name: Sarah Moore

Contact Email Address:

Earlier Event: December 28
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