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FT Customer Service Representative

  • RightWay Insurance 111 Center Park Drive, Suite 106 Knoxville, TN 37922 (map)

Job Description: RightWay Insurance is local independent insurance agency with a commitment to serving our client the RightWay – with honesty and integrity. The agency opened in 2014 and has a strong focus on personal lines insurance such as auto, home, and life insurance. We represent 30+ insurance carriers and are looking for a customer service representative that can help manage our continued growth.


  • Build authentic relationships with new and existing clients.
  • Provide high-level customer service in a fast paced, structured environment
  • Answer incoming customer service calls in order to service and maintain existing accounts
  • Provide excellent customer service in person and over the phone for clients
  • Offer and educate customers regarding insurance needs and provide estimates to the customer in order to increase or add coverage
  • Research, analyze and respond to customer policy inquiries and changes, as well as explain specific coverage and billing questions
  • Quote additional lines of insurance, prepare and complete insurance applications, as well as follow up on necessary information
  • Work towards pre-defined individual performance objectives based on productivity and customer satisfaction


  • 2+ years customer service or office experience preferred
  • Excellent verbal and written communication skills
  • Multi-tasking ability, detail oriented and exceptional organizational skills
  • Detail oriented
  • Self-motivated
  • Strong interpersonal skills, a team player and the ability to empathize with customers
  • High School diploma or equivalent
  • Property & Casualty insurance license required (must be able to obtain)


  • Paid time off
  • Fun and friendly work environment
  • Continuing Education & Training

Job Type: Full-time

Salary: $28,000.00 to $32,000.00 /year

How should someone apply?: Email resume to

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