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FT Mortgage Loan Operations Specialist

  • SmartBank 5401 Kingston Pike Knoxville, TN, 37919 United States (map)

SmartBank is publicly traded (SMBK) with $1 billion in assets! We are headquartered in Knoxville, TN with 13 branches in Sevier, Knox and Hamilton Counties and the Florida Panhandle. This position will be located at our Bearden branch in Knoxville, TN. You can expect to be a part of an awesome culture that is full of positivity, creativeness and highly professional - CUSTOMER EXPERIENCE IS EVERYTHING.

Our benefits are AMAZING: We pay 100% for our associates - dental, vision, life insurance, PTO, employee assistance, short and long term disability (buy up options are available for dependents and we share in that cost) and we provide a 401(k) plan that includes a dollar for dollar match on the first 3% you contribute. We share in the cost of medical and even pay towards your deductible! We pride ourselves in being members of the community and incentivize our associates to do the same!

Our Mortgage Loan Operations Specialist will be held accountable for the following: Support Mortgage Loan Originators, Processors, Closers, and other Mortgage Loan Operations Specialists and Manager as well as SmartBank clients. We are looking for someone with the knowledge of mortgage loan documents, and preferred knowledge of servicing rules relating to FHA, VA, RD loans, loans sold to secondary market, escrow, PMI and forced-placed insurance policies. Posting of payoffs and purchases, daily online transactions, review of posted payments, reconciling general ledgers, posting new loans, renewals and modifications, processing of loan paperwork and documentation needed for compliance and processing. 

Position Requirements: Ideal candidates should have experience working in a similar capacity on mortgage loan team or 3 years of banking and customer service experience. A high school diploma or GED equivalent is required with a college degree preferred. Exceptional customer service skills with the ability to WOW internal and external guests is required. Strong computer skills with a proficiency in Microsoft office products including Word, Excel and Outlook are required and exceptional 10 key data entry skills are a must. 

Interested candidates should submit a resume and qualified candidates will be contacted by a member of our Talent Acquisition team.

EEO/AAP Employer

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